An Overview of the Evolution and Impact of Chatbots in Modern Healthcare Services

Abstract

Over the past few decades, healthcare sector has developed along parallel paths with trendy technology. Modern practices of artificial intelligence strategies have led to improved diagnosis, the development of effective treatments, telemedicine, and the development of patient monitoring devices. Many applications have emerged that help doctors and healthcare workers, most notably Chatbot. It is a program that utilises artificial intelligence techniques to conduct conversations in real-time. This program is able to simulate that you are a natural person writing or talking to another Internet user, which is the application. This article discusses the matter of Chatbot technology in developing electronic healthcare services and helping patients communicate electronically to obtain information that supports them in improving their health condition.